Reference

erek Privacy Policy For Your Account

Our Privacy Policy explains what we collect when you open an erek account, sign in from a phone or desktop, and select DANA, OVO, GoPay or QRIS.

Clear data purposesWallet record contextAccount contact pathCookie choices
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erek erek Privacy Policy For Your Account
CONTACT OPTIONS

Reach Us About Privacy Requests

Questions about our Privacy Policy can move through the support channel inside your account, including when login or wallet status stalls. Please include the email or phone detail linked to your account and describe the request clearly; this helps us locate the correct record without exposing another person’s data. If you are in Makassar, the same account support path is available wherever local law permits.

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Account support

Use the support route beside your account and share your registered contact detail when asking about stored data, access records or a Privacy Policy request.

Payment status

For a DANA, OVO, GoPay or QRIS query, attach the payment reference and status shown in your account so we can separate wallet data from unrelated records.

Access questions

Ask whether a privacy request can be handled for your location; service eligibility depends on local law, and we will explain the next account step where local law permits.

DATA PRACTICES

How erek Handles Policy Details

Privacy work follows the account events we can identify: registration, phone verification, sign-in, wallet selection and support contact.

Account records

We use registration details and phone verification status to connect you with the correct account, reduce mistaken access and respond to a request about your own records.

Device signals

When you sign in on mobile or desktop, device and session signals may help us identify unusual access patterns and keep the account recovery path tied to you.

Cookie controls

Cookies can support session continuity and remembered preferences. Your browser settings provide a way to restrict them, although some account functions may then require another sign-in.

Wallet matching

DANA, OVO, GoPay and QRIS references are used to match a payment status with the account step that created it, helping support resolve receipt or cashier discrepancies.

Retention requests

We retain records only for stated operational, security or account purposes. Contact us through support to ask how long a particular category is kept or why it remains.

Change requests

You can ask us to correct account details, explain handling or review a privacy choice. Include your registered contact detail so we can verify the request belongs to you.

Privacy Policy Answers For erek

These Privacy Policy answers address the account and wallet questions we hear most often before access begins. They cover data categories, cookies, payment references, correction requests and the contact route. If your situation is specific, send the account reference through support so we can respond to the record involved.

It covers data connected with account creation, phone verification, sign-in, device sessions, cookies, support messages and payment status for DANA, OVO, GoPay, QRIS, bank transfer and virtual account.

Phone verification helps connect you to the correct account and supports account-access checks. We use the detail for stated account and security purposes, not as a reason to collect unrelated data.

Yes. The Privacy Policy covers QRIS references and wallet status from DANA, OVO and GoPay when those records are connected to an account payment step or a support question.

Use the support channel inside your account, identify the registered email or phone detail, and state whether you want correction, clarification or another privacy request. We may verify ownership first.

Cookies may support sign-in sessions and remembered choices on mobile browsers and desktop browsers. You can restrict them in browser settings, though returning to the account may require another sign-in.

Retention varies by data category and its stated operational, security or account purpose. Ask through support about a specific account or payment record, and we will explain the applicable handling.

Eligibility depends on local law. Where local law permits, we can address your account and privacy questions through support; access may require the account and phone steps described in the policy.

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